FAQ

• How much is the shipping fee?

  For orders under ¥30,000, a flat shipping fee of ¥2,000 applies nationwide. Shipping is free for orders over ¥30,000. Please note this applies to domestic shipping only.

• What is your return and refund policy?

  Returns are accepted for damages incurred during delivery if reported within one week of delivery completion. Please contact us within one week and send photos to our email. There are...

• Can I use the products in a microwave, dishwash...

  The products are safe to use in microwaves and household dishwashers. However, they are not suitable for use in ovens. For detailed care instructions, please visit our care guide page.

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