Privacy policy

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Privacy Policy

1. Basic Policy

ahum. organics LCC (hereinafter referred to as “the Company”) ensures the appropriate use of customers’ valuable personal information (hereinafter referred to as “Personal Information”) in our business activities, particularly in our e-commerce product sales. We recognize the importance of Personal Information entrusted to us by customers and others involved with our services (hereinafter collectively referred to as “you”). In compliance with relevant laws, regulations, and this Privacy Policy, we are committed to proper management and protection of your Personal Information.

2. Personal Information Acquired and Managed

The “Personal Information” we acquire and manage includes the following:

  1. (1) Information provided directly by customers:

    • • Profile information such as name, phonetic spelling, date of birth, gender, occupation, etc.
    • • Contact details, including email address, phone number (including SMS recipients), and address (e.g., for orders, memberships, or deliveries).
    • • Payment details, including credit card information, bank account details, electronic money, and cash-on-delivery details.
    • • Details of orders placed through our services.
    • • Information from customer inquiries or communications with the Company.
    • • Information inputted through forms or methods designated by the Company.
    • • Usage information regarding loyalty points, coupons, cashback, and other services.

  2. (2) Information collected via our digital content (e.g., website):

    • • IP address information.
    • • Anonymous ID information.
    • • Device identification information.
    • • Operating system (OS) information.
    • • Location data.
    • • Referrer information.
    • • Logs of accessed URLs, browsing timestamps, and behavior history.
    • • Advertising identifiers assigned to individual devices.

  3. (3) Information about job applicants, employees, and business partners:

    • • Personal details of job applicants, such as name, address, gender, and career history.
    • • Personal details of employees, including name, address, gender, and career history.
    • • Personal information of individuals at business partners.

3. Purpose of Use of Personal Information

The specific purposes for using customers’ Personal Information are as follows:

  1. (1) To facilitate the use of our services:

    • • To register, verify identity, authenticate, and maintain records for the services.
    • • To notify information necessary for the execution of transactions and service operations.
    • • To ensure smooth operation and improvement of services.
    • • To invoice service fees and usage charges.
    • • To handle returns, refunds, and exchanges of ordered products.
    • • For product packaging and shipping operations.
    • • For managing loyalty point services.
    • • To prevent and address violations of service policies or fraud.
    • • To notify changes to service policies or terms.
    • • To appropriately respond to inquiries, feedback, requests, and after-sales service.
    • • For other purposes equivalent to the above.

  2. (2) For advertising and marketing purposes:

    • • To provide information about our products, services, and campaigns.
    • • To send newsletters, direct mail, and notifications.
    • • To conduct campaigns, surveys, rewards programs, and interviews.
    • • To distribute advertisements or notifications about our or third-party products or services.
    • • For measuring and analyzing marketing data.

  3. (3) For the management of job applicants, employees, and business partners:

    • • To contact and provide information to job applicants.
    • • To manage labor-related matters for employees and retirees.
    • • To manage information about business partners.

4. Cookies and Information Collection Modules

  1. (1) Cookies are used on our website to provide more convenient use of the site and services by identifying and recognizing users’ devices and web access activity. You may disable cookies in your browser settings, but some site services may not function properly.

  2. (2) To analyze the usage of our website and devices, we use tools provided by the following third party:

5. Provision to Third Parties

Personal Information provided by customers will not be shared with third parties (including entities outside Japan) without prior consent, except in the following cases:

  1. (1) Consent has been obtained.
  2. (2) In the case of business succession due to mergers or other reasons.
  3. (3) Cooperation with government entities or local authorities in performing legal duties.
  4. (4) As permitted under the Act on Protection of Personal Information or other laws.
  5. (5) For protecting life, health, or property, where obtaining consent is difficult.
  6. (6) To entrust handling of Personal Information to group affiliates or third parties within the scope necessary for achieving the purpose of use.

6. Delegation of Personal Information

As described in Article 5(6), the Company may entrust the handling of personal information to third parties. In such cases, the Company will select appropriate contractors under its responsibility and will take necessary and appropriate supervisory measures to ensure that the contractor manages and protects the personal information to the same standards as the Company.

7. Shared Use

The Company may share personal information with group companies, partner organizations, and third parties to the extent necessary for providing cooperative services. In such cases, the Company will publicly announce in advance the name of the partner, the purpose of shared use, and the types of information to be shared.

8. Anonymized Information

When creating anonymized information from acquired personal information for provision to third parties, the Company will take necessary measures to ensure that individuals cannot be identified and that the original personal information cannot be restored. This process will comply with the standards stipulated by the Personal Information Protection Commission. Additionally, the Company will publicly disclose the types of personal information included in the anonymized data, as required by the Personal Information Protection Commission’s rules.

9. Disclosure of Personal Information

If a customer requests disclosure of personal information based on the Act on the Protection of Personal Information, the Company will confirm the identity of the requester and disclose the information within a reasonable period and scope. If no such information exists, the Company will notify the customer of this fact. However, disclosure may be withheld if the Company is not legally obligated to do so under the Act on the Protection of Personal Information or other applicable laws.

10. Correction, Addition, Deletion, and Suspension of Use of Personal Information

If a customer requests correction, addition, deletion, or suspension of the use of their personal information, the Company will confirm the identity of the requester and respond within a reasonable period and scope. After addressing the request, the Company will notify the customer. However, if a request cannot be fulfilled due to legal obligations or other justified reasons, the Company will explain the reasons to the customer.

11. Security Measures

The Company will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal data and to ensure the security management of personal data. Additionally, to maintain a continuous management system, the Company will implement employee education and awareness programs. If internal investigations reveal the need for improvement, the Company will promptly take corrective actions. Furthermore, the Company will ensure that personal information entrusted to it remains accurate and up-to-date. Measures will also be taken to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information.

12. Contact Information

For inquiries, questions, complaints, or consultations regarding personal information or specific personal information, please contact the following:

Address: 1176-236 Ooigamori, Nagasaka-cho, Hokuto city, Yamanashi Japan 408-0032

ahum. organics LCC

Email: info@ssan.jp

Phone: ＋81-90-8870-2826

13. Procedure for Amendments to the Privacy Policy

The Company may revise this policy as necessary. However, if changes are made to this policy that require customer consent under applicable laws, the revised policy will only apply to customers who have agreed to the changes through methods specified by the Company. When the Privacy Policy is amended, the Company will notify users of the implementation date and content of the revised policy through appropriate means, such as posting on the Company’s website.

Last Revised: November 27, 2025

ahum. organics LCC
Representative: Taku Nagai