ahum. organics LCC (hereinafter referred to as “the Company”) sets forth the following terms of use (hereinafter referred to as “the Terms”) for users of its website “SSAN Brand Website” with the domain “https://ssan.jp” (hereinafter referred to as “the Service”). To use the Service, users must read and agree to the full Terms as well as the separately stipulated Privacy Policy.

Chapter 1: General Provisions

Article 1 (Scope and Changes to the Terms)

1. These Terms apply to the provision and use of the Service by the Company and users as defined in Article 4.
2. The Company may amend these Terms, in whole or in part, without prior consent from users, in accordance with applicable laws, due to changes in social circumstances or other reasons.
3. In the event of changes to the Terms, the Company will notify users of the effective date and content of the revised Terms via the website or other appropriate methods.
4. Users who continue to use the Service after the effective date of the revised Terms are deemed to have agreed to the revisions.
5. After revisions to the Terms, only the revised Terms will apply to the relationship between the users and the Company regarding the use of the Service.

Article 2 (Use of the Service)

1. Users agree to comply with the Terms and use the Service in accordance with the guidelines, Privacy Policy, and other regulations stipulated by the Company.
2. If users are minors, they must obtain the consent of their legal guardians before using the Service.

Article 3 (Content of the Service)

Users can perform the following actions on the Service. Additional details regarding membership-specific services are provided in Article 6.

1. Purchase products from the Company following the prescribed procedures.
2. Browse articles posted on the Service.
3. Use other services provided by the Company through the Service.

Chapter 2: Users and Members

Article 4 (Users)

“Users” are individuals who agree to the Terms and use the content (images, text, designs, logos, videos, etc., hereinafter referred to as “Content”) provided by the Service or purchase products and services. Users include those who have completed membership registration as defined in Article 5 (hereinafter referred to as “Members”).

Article 5 (Membership)

“Members” are individuals who have agreed to the Terms and Privacy Policy, completed the required registration on the Service’s dedicated page, applied for membership, and received approval from the Company.

Article 6 (Membership Services)

Members can access the following services through the Service:

1. Access to a dedicated member page (My Page).
2. Use of services provided specifically for members.

Article 7 (Membership Registration)

1. Prospective members must complete the registration process by providing the required information on the Service’s registration page.
2. Membership registration is considered complete once the Company sends a confirmation email to the applicant.
3. Membership is limited to individuals residing within Japan.

Article 8 (Loss of Membership Status)

The Company reserves the right to revoke membership in the following cases, without obligation to disclose the reason:

1. If the member has violated the Terms or other Company policies in the past, resulting in cancellation of registration.
2. If the membership application contains false, incorrect, or incomplete information.
3. If the member has previously failed to fulfill payment obligations, accepted undelivered products for extended periods, made unreasonable return/exchange requests, or engaged in other breaches of contract.
4. If the member has committed prohibited acts under Article 18 of the Terms.
5. If the member is deemed unsuitable for service management due to other reasonable considerations by the Company.
6. If the member is found to have connections with antisocial forces or similar entities.

Article 9 (Changes to Membership Information)

1. Members must promptly update their registration information if any changes occur.
2. The Company bears no responsibility for damages arising from a member’s failure to update their information.

Article 10 (Membership Withdrawal)

1. Members wishing to withdraw must contact the Company through the inquiry form. Membership withdrawal will be processed following the Company’s procedures.
2. The Company may retain member information for a certain period after withdrawal in compliance with applicable laws.

Article 11 (Management of User IDs, Email Addresses, and Passwords)

1. Members are responsible for managing and storing their user IDs, email addresses, and passwords securely.
2. Members may not transfer, disclose, or share their credentials with third parties.
3. Members are liable for any damages resulting from the mishandling or unauthorized use of their credentials.
4. If unauthorized use of credentials is detected, members must notify the Company immediately.

Chapter 3: Product Purchases

Article 12 (Product Purchases)

1. Users can purchase products or services from the Company through the Service.
2. To make a purchase, users must follow the procedures specified by the Company.
3. A sales contract is deemed established once the Company sends an order confirmation email to the user.
4. Deliveries are limited to within Japan.

Article 13 (Cancellation of Sales Contracts)

The Company reserves the right to cancel a sales contract under the following conditions:

1. If the user violates the Terms.
2. If credit card authorization fails.
3. If the order is deemed fraudulent.
4. If the product is out of stock.
5. If the delivery address is incorrect or the recipient is absent for an extended period.
6. If the purchaser is a minor without legal guardian consent.

Article 14 (Fees and Payment Methods)

1. The payment amount includes the product price (inclusive of tax), shipping fees, and any handling charges.
2. Payments must be made using a credit card in the user’s name or other methods approved by the Company.
3. Users paying by credit card are subject to the terms of their credit card issuer. The Company assumes no responsibility for disputes between users and their credit card companies.

Article 15 (Returns and Exchanges)

Returns and exchanges due to customer preference are generally not accepted.

1. If the product is defective or incorrect, users must notify the Company within seven days, and the Company will replace it with the same product at no cost.
2. If replacement is not possible due to stock issues, a refund will be issued.
3. For returns or exchanges due to customer preference, shipping and return fees are the responsibility of the customer.
4. Products purchased domestically and taken abroad are not eligible for returns or exchanges.

Article 16 (Disclaimer on Products)

1. The Company assumes no liability for defects in the quality, functionality, or compatibility of products unless caused by the Company’s negligence.
2. The Company fulfills its delivery obligations once the product is shipped to the specified address, even in cases of delivery issues due to incorrect or unknown addresses.

Chapter 4: Use and Management of Services

Article 17 (Management of Information)

1. The Company may freely use all or part of the content posted or transmitted by users related to the Service, on the Service or affiliated services, without compensating users.
2. Personal information obtained by the Company through the use of the Service is managed according to the Privacy Policy. Users agree to this policy and consent to its application.
3. The Company may use or disclose non-personal statistical data derived from user-provided information at its discretion. Users agree to this usage.

Article 18 (Prohibited Actions)

Users are prohibited from engaging in the following actions when using the Service. If users violate these rules and cause damage to the Company or third parties, the users are fully liable for compensating for the damages:

1. Submitting false registration information during membership registration.
2. Interfering with the operation of the Service or engaging in actions that could hinder its functionality.
3. Fraudulent use of credit cards to make purchases.
4. Unauthorized use of another user’s ID or password.
5. Using the Service for commercial purposes without prior approval from the Company.
6. Transferring coupons distributed by the Company to third parties, whether for a fee or free of charge.
7. Causing trouble, damage, or disadvantage to other users, third parties, or the Company, or engaging in actions that may do so.
8. Copying, selling, publishing, distributing, or publicly displaying content obtained through the Service without the Company’s permission.
9. Uploading or transmitting computer viruses, codes, files, or programs designed to interfere with or destroy software, hardware, or communication devices.
10. Engaging in actions that violate public order, laws, or regulations.
11. Holding multiple memberships fraudulently.
12. Other actions deemed inappropriate by the Company.

Article 19 (Intellectual Property Rights)

1. All intellectual property rights related to the Service and its content belong to the Company or its licensors. Using the Service does not grant users any rights to use the intellectual property.
2. Unauthorized reproduction, copying, or secondary use of the Company’s content is strictly prohibited and may result in legal action.
3. Users represent and warrant that they own the legal rights to any content they post or transmit on the Service and that it does not infringe third-party rights.
4. Users agree not to exercise their moral rights as authors concerning the Company or its successors.
5. If a dispute arises between the Company and a third party due to a user’s actions, the user is responsible for resolving the issue at their expense and ensuring no harm to the Company.

Article 20 (Suspension or Interruption of the Service)

The Company reserves the right to suspend or interrupt the Service without prior notice to users in the following cases:

1. Urgent maintenance or inspection of the system.
2. Operational difficulties due to failures, unauthorized access, hacking, or excessive access.
3. Natural disasters or other force majeure events making operation impossible.
4. Requests from administrative or judicial authorities.
5. Other cases deemed necessary by the Company.

Article 21 (Changes or Termination of the Service)

1. The Company may change or terminate the Service at its discretion.
2. The Company assumes no responsibility for any damages, losses, or disadvantages incurred by users due to the suspension or termination of the Service.
3. If the Company decides to terminate the Service, users will be notified in advance through appropriate channels.

Article 22 (Disclaimers Regarding the Service)

1. The Company makes no guarantees regarding the legality, validity, accuracy, reliability, safety, or completeness of third-party websites or resources linked to or from the Service.
2. The Company assumes no responsibility for damages caused by force majeure events or other unforeseen circumstances that interrupt the Service.
3. The Company is not liable for any damages incurred by users due to processing errors or delays caused by incorrect or incomplete registration details.
4. Users are fully responsible for resolving any disputes that arise between them and third parties due to their use of the Service.
5. The Company assumes no responsibility for damages, losses, or disadvantages incurred by users unless caused by intentional or gross negligence on the part of the Company.

Article 23 (Communication and Notifications)

1. Communications from users to the Company and notifications about changes to the Terms or other important matters from the Company to users will be conducted using methods determined by the Company.
2. Notifications sent to the email address or other contact information provided by the user are considered received.

Article 24 (Transfer of Rights)

1. Users may not assign, transfer, or offer as collateral their rights or obligations under these Terms to third parties without prior written consent from the Company.
2. In the event of a business transfer involving the Service, the Company may transfer its rights, obligations, and user information to the transferee, and users agree in advance to this transfer.

Article 25 (Severability)

If any provision of these Terms is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Article 26 (Governing Law and Jurisdiction)

1. These Terms and the Service are governed by the laws of Japan.
2. Any disputes related to these Terms or the Service shall be subject to the exclusive jurisdiction of the local court where the Company is headquartered as the court of first instance.

These Terms will be revised and come into effect on January 30, 2025.

For inquiries regarding these Terms or the Service, please contact:

Address:
1176-236 Ooigamori, Nagasaka-cho
Hokuto city, Yamanashi Japan 408-0032
ahum. organics LCC